TERMS AND CONDITIONS

This contract between Eficaz T&T and the client and/or the tour agency regarding the provision of services will be exclusively governed by these general conditions. The same are issued to the client at the time of reservation of services (or request for inscription) and together with other documents issued to the clients constitute the contract of the tour between Eficaz T&T and the client and/or tour agency. The payment for the tour booking implies the acceptance by the interested parties of the full application of these general conditions and those of respective providers of related services. All the legal implications derived from these general conditions will be subjected to the judicial system of the Republic of Kenya.

REQUEST AND PAYMENT FOR A BOOKING:
The estimated price at the moment of request of services remains subject to changes without any prior notification, as result of the possible changes owing to causes not imputable to the parties. All the amount of money paid before the final confirmation are perceived as advance/deposit and does not in any way mean the confirmation of the final price nor of the requested services. The final confirmation of the price and the services will be given with the issuance of the receipt of payment for the same. The adjustment of the final price and the subsequent payment of the emergent balance must be paid 15 day before the departure date for the tour, contrary to that, Eficaz T&T reserves the right to cancel the booking without prior notification, and with interested party will have no right to any refund. The established final price according to the previous guidelines will only be changed in case of official increment of transport rates that affect the means to be used.

BOOKING AND INSTALLMENT OF PAYMENT:
The bookings are assured upon the payment of a deposit of 50% of the total cost of the tour requested and the services included in the same. The balance must be paid once the booking has been confirmed, 30 days before the departure date of the tour. The clients and/or tour agency that make a booking within 30 days before the departure date must make full payment immediately to confirm the booking. In all cases, if the balance is not paid in the previously specified time, the booking shall be considered cancelled and not operational; and the client will lose the entire deposit made. The partial or total payment implies conformity with all and each of the conditions mentioned here. In case the hotels or other providers of services have special conditions, charges arising will be assumed by the clients.

THE PRICE INCLUDE:
Transport as specified in each of the itinerary, accommodation in the indicated hotels, lodges, or camps in each case or others similar or higher class, in the specified type of room (single, double, etc) with private bathrooms and tax. The hotels consider as full day whatever the time of the check-in at the hotel. The hotels’ day ends at 10.00 hrs in the following day irrespective of the check-in or the check-out, and thus being in a position to use the hotel’s luggage deposit until the time for the transfer to the airport. The duration of the tour will be indicated in each case, taking the arrival day to the destination as the first day and the departure day from the said destination as the last irrespective of the arrival time or the departure time in the first or the last day. Meals, excursions, park entrance fee in national parks and reserves, various activities and transfers as indicated in the itinerary.

THE PRICE EXCLUDES:
Any services not expressly indicated in the services voucher or the itinerary issued by Eficaz T&T or by the tour agent on behalf of the company. Visas and airport tax, and expenses of personal nature: laundry, communication, meals, tips, drinks, save where the contrary is specified. The charges for the prolongation of the services by voluntary wish of the client or for reasons beyond the control of Eficaz T&T and in general anything not specifically appearing in the corresponding itinerary. Additional charges resulting from cancellations, delays in departures or arrival of the means of transport, or for unforeseen reasons not attributable to Eficaz T&T. Appropriate insurance cover for the client while the tour last is absolutely necessary. Meals en route, except those expressly included in the programs. The rooms must be occupied until the specified check-out time, exceeding this time the client must pay what is charged by the hotel.

CESSION AND TRANSFER:
The right conferred to the client by the contract of tourist services, can be transferred to other persons up to 30 days before the departure date for the tour, so long as a proof is given regarding the impossibility for the client to undertake the tour (for example: in case of sickness, a medical report may be required) and granting there be availability and no impediments on the part of the providers of the contracted services. In all cases of forfeiture and transfer, Eficaz T&T will charge an administrative fee equivalent to USD 20 per person, plus other eventual charges imposed by the providers of services. The changes will be effected only after the client has paid these charges.

CANCELLATIONS:
The clients are no show for whatever reason and give a written notification to Eficaz T&T through the tour agency or directly, will be subject to the following guidelines of retentions applicable to the entire cost of the contracted tour.
(a) with a notification of more than 60 days before the start date of the tour, the client will lose 20% of the cost of the confirmed services;
(b) with a notification between 31 to 60 days, the client will lose 50% of the cost of the confirmed services;
(c) with a notification of 30 days before the departure date of the tour, the client will lose 100% of the cost of the confirmed services.
In cases where hotel, lodge or camp charges for the entire stay, 100% of the total will be lost (or what the provider of the services may charge).

The cancellations will only be valid if they are communicated by writing (email with complete details of the clients or the tour agency). Eficaz T&T advise the procurement of an insurance policy covering the cancellation charges. If the cancellation is covered by an insurance policy bought by the client, this shall lodge a complaint with the insurance company in question, without any right to do so against Eficaz T&T.

DOCUMENTS:
Travel documents and visas are strictly of personal nature, and thus it is an exclusive responsibility of the client to ensure that they in perfect condition and validity. Eficaz T&T will not be responsible for the inconveniences that clients may experience for nonobservance of that requirement. In the event that some clients fail to travel for such reasons, they will lose all the services contracted, without any right to lodge a complaint. We advise the client to seek information to that effect in the nearest Kenyan embassy or consulate or to consult Eficaz T&T regarding the current migration, customs and health requirements.

LIABILITY:
Eficaz T&T explicitly declare that it acts as an agent in the booking and/or contract between the clients and entities or persons providing the services indicated in each itinerary, that is hotels and transport companies and its agents act only as agents of the passenger in all matters relating to tours. the Company accepts no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever. Request and the provision of services will be governed exclusively by these general conditions.

CHANGES AND AMENDMENT:
Eficaz T&T will endeavor to notify full details of any alterations to the program at least 14 days prior to the commencement of our services. Should conditions necessitate it, we reserve the right to change any route or arrangements, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. We also reserve the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.

EXCLUSION FROM A TOUR:
Eficaz T&T has the irrevocable right and by its judgment to exclude that client who for his/her state of health, conduct, manners or for other grave reasons that may pose danger or disturb other clients, or jeopardize the successful execution of the tour or the normal progress of the same, this client will have no right to any compensation, reimbursement, nor refund for the unutilized days of the tour, and will pay for the arising cancellation charges.