Privacy Policy for Eficaz T&T

Effective Date: May 20, 2026

Welcome to Eficaz T&T.
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with applicable laws in Kenya, including the Kenya Data Protection Act, 2019.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, social media platforms, or communicate with us.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information

• Full name
• Nationality
• Passport or ID details
• Date of birth
• Gender
• Phone number
• Email address
• Physical address
• Travel Information
  Flight details
• Hotel preferences
• Travel itineraries
• Emergency contact information
• Dietary or medical requirements relevant to travel arrangements
• Payment Information
• Billing details
• Transaction records
• Mobile money payment information
• Bank transfer details
• Technical Information

When visiting our website or online platforms, we may collect:

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process tour bookings and reservations
• Arrange accommodation, transport, and excursions
• Communicate about your travel plans
• Provide customer support
• Send booking confirmations and updates
• Improve our services and website
• Comply with legal and regulatory obligations
• Prevent fraud and enhance security
• Send promotional offers and marketing communications (only where permitted)

3. Sharing of Information

We may share your information with trusted third parties when necessary to provide our services, including:

• Hotels and lodges
• Airlines and transport providers
• National parks and conservation authorities
• Visa processing agencies
• Payment service providers
• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

4. International Data Transfers

As a tour and travel company, some of your information may be transferred outside Kenya to facilitate international travel arrangements.
We take reasonable steps to ensure your information remains protected during such transfers.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

6. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to certain processing activities
• Request restriction of processing

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

8. Data Security

Eficaz T&T implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our services are not directed to children under the age of 18 without parental or guardian involvement.
We do not knowingly collect personal information from minors without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations.

Any updates will be posted on our website with a revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Eficaz T&T
Email: info@eficaztt.co.ke
Phone: +254 784689433
Address: P.O. Box 9051-00200 Nairobi
Kenya

By using our services, you consent to the collection and use of information as described in this Privacy Policy.